Delivering successful customer outcomes requires extensive expertise and coordination, and a level of effort that is often beyond the customers’ view. The entire organization, however, is very aware of the lengths our teams go to every day to support our customers. Yeah, it matters…
During a routine service visit, Kevin Price was asked by the customer to investigate why a new HVAC unit in a previously unfinished future battery room was not operating correctly. Kevin discovered that they had turned this uncompleted space into a tape storage room and installed a new HVAC unit and what they thought was the proper thermostat from their stock of PHS parts. Kevin quickly determined that the thermostat was not the proper part and that they did not have the proper part in stock.
Coincidentally, the customer said they were required to have this room operational the next day so that datacenter operations could start moving the tape storage units. Kevin contacted Fritz Davis in our office to check the PHS inventory for the correct thermostat. PHS did have that part in stock and Fritz was able to pull it from inventory, program it for the application, and test the operation. Then it was rushed to Stephanie Millburn to coordinate the overnight shipment to Visa. The new thermostat was delivered, installed and tested before noon the next day, and the HVAC unit was pumping out plenty of cool air for the arrival of the tape storage units.
Thank you to the PHS team for making the solution to an urgent challenge seem effortless to the customer.