The high quality solutions we provide for our customers are, unfortunately, not implemented in a vacuum. We must work with customer schedules, delays beyond our control and other obstacles. In these situations, our ability to be adaptive, accommodating and customer service oriented is critical to maintaining positive customer relationships. The PHS team recently demonstrated the importance of this level of dedication to our customer.
We have been working with a local energy company trying to coordinate testing and commissioning of their chilled water loop for almost two months. The schedule kept slipping because of mechanical issues the plant was having. Our software manager, Hank Troost, and the Project Coordinator, Jordan Pollack, had agreed to work weekends several times and then the work was cancelled the night before or even the day of, after they were on site.
Hank and Jordan understood the importance of the project and despite these challenges they remained positive and courteous and kept rescheduling for future weekends. The site’s challenges were finally resolved and Hank and Jordan were able to complete the work this past June.
Our customer was pleased with the results and emailed their thanks: “Thank you for putting in a long day today to complete the CHW tuning and testing. I am very pleased with the system improvements made today and feel we have a very stable system at this point. Thank you again for a job well done today!”
This was the final step in a year-long project that resulted in a 100% successful customer outcome.
PHS is ready to help you with your data center process control needs – Contact us today for more information!