When we truly commit to helping our customers succeed, we often need to step beyond our usual scope of work. Our teams are willing to help our customers in any way necessary because we understand that how we help them is not always as important as the fact that we are there when they need us. PHS demonstrated our commitment recently when a DeltaV upgrade was delayed by an emergency…
While in a morning managers meeting, our software manager, Hank Troost, learned that our crew (who were at a customer site for a DeltaV upgrade), were waiting in the lobby and had been told that they could not be escorted in to the building due to an emergency in another area of the facility. A competitor system opened a valve leading to a heat exchanger that was taken out of the line for service and they were not able to close the valve. It seems the controller opted to restart and that put all the I/O into their version of a cold restart, which opened an isolation valve that was being used as a shutoff valve. This was on the condenser water side of the heat exchanger.
In about seven minutes, the condenser water system was drained. Then for the next 10 plus minutes, the make-up water system added additional water that went on to the floor. Water continued to flood the area with one to two inches of water across a large floor. This created a major issue, flooding two main electrical rooms and portions of two data halls which house our customer’s data servers. This event also took out the chiller plant which in turn deprived the air handlers of chilled water – hence a major thermal excursion.
PHS reached out to a senior manager, letting him know that we happened to have a crew on site, and asked if they needed help. At first, he declined because they were able to turn the water off. A few minutes later the manager called back and asked if the PHS team onsite could help clean up. Our team quickly jumped in to help. Thanks to Andrew Kohlmyer, Von (JohnEnervon) Abiday, and Jordan Poludniak for so willingly helping our customer, and literally mopping up a mess left by our competitor! In addition to the delay and helping with the cleanup, they still managed to stay on schedule with the DeltaV upgrade! The senior manager expressed a heartfelt thank you to our team for assisting in the clean-up process.
Thank you to this team for understanding the value of helping our customers in any way possible! Yeah, it matters!